Crews battle cold temps responding to Peoria water main break - WEEK.com: Peoria-area News, Weather, Sports

Crews battle cold temps responding to Peoria water main break

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PEORIA, Ill. (WEEK) -

Cold weather certainly made things harder for some Illinois American Water workers who responded to a water main break in Peoria this evening. It happened in the 1000 block of West Purtscher Drive near Sheridan Village. The water company confirms they dispatched crews to the scene. Those crews also brought a salt truck to treat the road where spilled water was icing over. While they worked to isolate and repair that water main break, one resident in particular was impacted with water welling up around her home she became concerned that they'd have to shut off her water completely .
 
"I've got pets. I had to make sure I drew some water to have available for my dog. I can't take a shower, you know. Just you know, different things people take for granted... being able to turn on the water and it runs. I can't do that.," says Connie Schiele.

The good news is crews didn't end up having to shut off water in the area and there was no boil order issued for that neighborhood. They also said they hoped to have the break repaired by Tuesday morning. Schiele said despite the headache of dealing with the water break in her yard, she was very grateful workers came out in the cold and on a holiday to help her.

And a reminder,  if there's a water main break in your area after hours, Illinois American Water has a customer service number you can call. That number is 1-800-422-2782. Typically that number is available for all inquiries during the day from 7am to 7pm and meant just for emergencies overnight. But, Illinois American Water is asking during this cold spell that people only use that number for emergencies regardless of the time of day as they have been swamped with calls all over their service area for both water main breaks and people claiming they have no water. And if you find yourself dealing with the latter, that's a bad sign, because it could mean the problem is really on your end and your pipes are frozen. 

That's why Illinois American water is reminding homeowners to run a pencil-thin stream of both hot and cold water from their faucets over night. You're also encouraged to cabinets below your sink open. And, know where your shut-off valve is just in case your pipes freeze.

For more tips: https://amwater.com/ilaw/news-community/rss-il/id/906511

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