Then there's customer service, which is everything.
If you had a nice wedding and hired a photographer -- you'd expect to have your photos back within six months.
One local bride who walked down the aisle in October, still has no photos in April.
They say your wedding day is supposed to be the happiest day of your life, and many people pay photographers to capture every single moment.
But what if, even months after the big day -- you still didn't have the evidence of those treasured memories?
There is a lot that goes into planning a wedding, venue, flowers, catering, guest list, and more to make that special day magical.
After Janet Bohm met Carrie Mulligan and her business Ever After Photography she thought she had found the perfect photographer.
She even came with recommendations.
But 6-months later and Janet says she's still waiting for most of her memories.
"When we weren't getting our sneak peak in November is when the real red flags came up," said Janet Bohm.
The owner writes, "it's a snowball effect....can take this long for edits...."
Bohm hired a lawyer who sent Mulligan a letter demanding the previews or risk further action.
The bride received 17 preview photos in February.
In Janet's contract it stated she would receive 800-1200 photos in 8-12 weeks depending.
They have exchanged several e-mails but until Janet warned about our interview, she only had 83 pictures.
"Honestly, we thought she had lost them, they had been destroyed somehow, or she just hadn't done them," said Bohm.
She now has a little over 300 of those photos.
"I'm glad we're started to get photos now, but I want all of my photos," said Bohm.
Janet isn't the only one who seems to be without her wedding photos.
The Better Business Bureau gives Ever After Photography an F rating.
With a record of nine complaints filed.
On the popular wedding planning site "The knot"....a one star rating, with reviews of brides sharing similar woes.
One bride claiming she has been waiting for 19 months.
All now say they wish they'd done more research before signing that deal.
We reached out to Carrie, who has not returned our phone call at this time.
She did e-mail the bride and did indicate she is no longer accepting clients.